Privacy notice pursuant to EU Regulation 2016/679

In respect of the execution of the agreement (terms and conditions) governing the activation of the Remote Control and Remote Diagnosis services for space heating systems and water heater, which allows:

  1. Users:
    • to use a smartphone and/or PC to remotely control the operation of their heating and water heating system;
    • to benefit from a remote diagnosis service provided by their own service centre, which can remotely monitor the boiler's main parameters and, with the user's consent, may intervene remotely on the device, setting certain parameters to ensure the improvement of the service offered and the satisfaction of the quality standards of Ariston Thermo Group;
  2. Ariston Thermo Spa:
    • to access the boiler remotely to ensure the proper provision of Remote Control and Remote Diagnosis;
    • to access the boiler and restore it to functional conditions, where necessary and possible;
    • to access boiler data to improve product development;

We hereby provide you with the following privacy notice pursuant to EU Regulation 2016/679 on personal data treatment. The provision of personal data is voluntary and based on the User’s agreement. The terms of this privacy notice shall be valid from when the User’s consent is given, until when it is withdrawn. Personal data concerning you (including data related to the functioning of equipment and/or personal data obtainable on basis of equipment operation if referred to physical persons), supplied by you when the above agreement is entered into, will be processed in a manner inspired by the principles of necessity, propriety, lawfulness and transparency established in the EU Regulation 2016/679.

The personal data that you supply will be processed for the following purposes:

  1. to permit, to all subjects involved in the treatment, the provision of the Remote Control and/or Remote Diagnosis service designated "Ariston Net" or "Chaffolink" or “Remocon Net” (the treatment legal basis is the agreement);
  2. to monitor, by all the subjects involved in the treatment, level and quality of service offered by our technical assistance centres (the treatment legal basis is the User’s consent);
  3. for commercial/marketing purposes, i.e., to send you, by text message, telephone and/or electronic mail, promotional materials relating to products, services and initiatives of [Insert name of the Data Controller company] or conduct market analyses in anonymous form (the treatment legal basis is the User’s consent).

For each of the three treatment purposes provided above the data retention period will be:

The Consent can be revoked at any time with no prejudice for the legitimation of the treatments performed prior to such revocation. In addition to your personal data, our company, in fulfilment of the above agreement, will also collect information regarding the product installed (including, but not limited to, advanced technical details, heating settings and operation, etc.). It is mandatory that you provide your personal data for the purposes indicated in point 1 above, and your refusal to provide such data will make it impossible to supply you with the Ariston Net or Chaffolink or Remocon Net service, whereas it is optional that you provide your personal data for the purposes of points 2 and 3 above. By signing this declaration, the User gives express and written permission for data to be disclosed and transferred to those service centres and third parties (such us but not limited to producer, database provider, foreign entities providing part of the relevant services) to whom the data shall be disclosed for the proper performance of the purposes of point 1. The User take acknowledge that personal data can be communicated or shared to foreign corporation and/or domestic consulting firms and/or providers of call-centre services and/or other foreign entities for the performance of the purposes of points 2 and 3. Such foreign entities may be located also outside European Union and specifically in the United States and those are parties of the so called Privacy Shield. Being understood the provisions above, the aforementioned data will not be disclosed for any further purpose and may only be transferred abroad for the purposes of point 1. Your personal data will be processed by employees of Ariston Thermo Spa acting as data processors and managers, in addition to the service centre you have chosen, if the Remote Diagnosis service has been activated, in the capacity of external data manager, with or without the aid of electronic, print, IT or remote instruments and, in any event, according to logic closely correlated with the purposes listed above. User has the right to request to the data controller access to his/her personal data and the amendment or cancellation of such data or the limitation of the treatments related to him/her or can object against the treatment of such data, beyond the right to data portability. The User may also decline, at any time and without reason, to give further consent to the handling of his/her personal data. User has the right at any time to act before the competent Authority. In connection with the handling of such data the User is entitled to the legal remedies offered in compliance with EU Regulation 2016/679 and may turn to the relevant court to enforce his/her rights and there receive any compensation he/she may be due. The User can elect to give express written permission below for Ariston to send him/her newsletters and advertising. This permission can be withdrawn at any time without reason. Rights pertains to the User can be exercised writing or contacting the Data Controller at the following address: